Answers & Questions
From basic inquiries to intricate details, we’ve collated the most common queries from our user base.
Payment Questions
Absolutely! You can use your credit or debit card directly to make a secure payment, no PayPal account needed.
PayPal handles the secure payment processing for us, but you don’t need a PayPal account. Just select “Pay with Debit or Credit Card” to pay as a guest.
To check whether PayPal supports your country, just visit this link: https://www.paypal.com/in/webapps/mpp/country-worldwide
No worries! If you run into any payment issues, get in touch with our support team at support@sorakazestudio.com, or reach out to us via Discord for help.
FAQ
You can download your files directly from the “My Account” page on our website.
We regularly update our assets to fix any bugs or add improvements. You’ll get an email whenever there’s an update to your purchased assets.
Unfortunately, due to legal restrictions, we cannot transfer assets between different stores. We recommend purchasing directly from our SoraKazeStudio Store to get assets for both engines.
Right now, we don’t have educational discounts, but you can check out our free assets available for download!
While we don’t offer assets for free, we do have a selection of free assets available on the SoraKazeStudio Store.
Yes, our Animation Packs are compatible with both Unity and Unreal Engine. Be sure to check the product description before purchasing to confirm compatibility.
License Questions
Yes, you can use our assets in your commercial game. Make sure to check the EULA document for full details on licensing. You’ll find links to it on:
- Unity Asset Store
- Unreal Marketplace
- SoraKazeStudio
Unity Questions
We have a helpful video tutorial on our SoraKazeStudio YouTube channel that walks you through retargeting animations in Unity.
You can find a step-by-step video tutorial on our SoraKazeStudio YouTube channel to help you with this.
Check out our tutorial on the SoraKazeStudio YouTube channel for a full guide on importing assets into Unity.
Unity Questions
We’ve got a video tutorial on our YouTube channel that explains how to retarget animations in Unreal Engine.
Yes, we’ve made a tutorial available on our YouTube channel that covers converting UE5 character animations to UE4.
Check out our tutorial on the SoraKazeStudio YouTube channel for a full guide on importing assets into Unity.
Other Questions
While we can’t reveal specifics about future asset packs, stay tuned to our website and social media for updates!
We use a motion capture system to create our animations, ensuring high-quality results.
Right now, we’re focused on creating asset packs, so we aren’t taking on external projects at the moment.
We can’t accept a profit share for free assets, but we’re happy to offer our assets at a competitive price.
Yes, we’d love to hear your ideas! Feel free to share any suggestions you have for new packs
You absolutely can use our assets in other engines, though we can’t offer support for third-party engines like Godot.
We don’t offer tutorials for creating animations like ours, but we do put a lot of work into ensuring our assets are ready to use.
Sales Questions
We don’t have a fixed schedule for sales, but keep an eye on our social media for the latest news and updates on discounts!
Refunds Questions
Due to the nature of digital products, we generally can’t offer refunds once a purchase has been made. However, if you’re having issues, feel free to reach out to support@sorakazestudio.com, and we’ll assist you the best we can.
