Shipping and Delivery Policy
Introduction
At SoraKazeStudio, we are committed to providing a seamless and fast delivery experience for our customers. Since we specialize in digital products, all of our offerings are delivered electronically. You can access and download your purchased items as soon as your order is complete. Please read our Shipping and Delivery Policy below for more details.
How Digital Products Are Delivered
Instant Access: Once your payment is confirmed, you will receive immediate access to your purchased digital products. This can include downloadable files, software licenses, or other digital content.
Delivery Method: After completing your order, you will receive an email from SoraKazeStudio at your registered email address (support@sorakazestudio.com) containing a direct download link for your product(s). You can download your files directly from the link provided in this email.
Download Limits: You will typically have unlimited number of downloads available for each product. Once the limit is reached, or the product has been downloaded, you may need to contact our support team for further assistance if you encounter any issues.
Email Delivery
Order Confirmation: You will receive an order confirmation email immediately after purchase.
Download Link: A separate email with your download link will be sent to your email address after payment confirmation. Please ensure you use a valid email address at checkout to receive this important information.
Email Delivery Times: Emails with download links are sent automatically. In rare cases, if the email is delayed, please allow up to 24 hours for delivery. Check your spam/junk folder if you do not see the email in your inbox.
Access to Digital Products After Purchase
If you lose access to the download link or experience any technical issues, please contact our support team at support@sorakazestudio.com. We will assist you in re-sending the download link or providing alternative access.
Refund and Cancellation
Due to the nature of digital products, we do not offer refunds once the product has been downloaded or accessed. If you encounter an issue with the product, please reach out to our customer support team for assistance.
Support
If you need assistance with accessing or downloading your digital products, or if you have any questions regarding this policy, please contact us via email at support@sorakazestudio.com. We’re here to help!
